All products come with our standard 12 month warranty unless otherwise stated. We would like to resolve your return as quickly as possible. If you follow the return procedures below, it will enable us to process and action your claim more efficiently.
All products come with our standard 12 month warranty unless otherwise stated. We would like to resolve your return as quickly as possible. If you follow the return procedures below, it will enable us to process and action your claim more efficiently.
Place the item back into its original box or packaging. If you no longer have this, please use an alternative and label/mark the box with the item's product code.
Send an e -mail to info@handhmotorcycles.im requesting return and the reason for return. Attach a picture of the product before packed, then attach a picture of the product packed and labelled.
For us to comply with our Health & Safety policy, can you please ensure that if the garment is in a new condition. Defective items will be sent back the manufacture on receipt at our shop and we will advise status once information is received from the manufacture.
Goods must be accompanied with a copy of the proof of purchase, this can be a receipt, bank statement, gift receipt etc. Please Note: Without the appropriate proof of purchase we will not be able to offer an exchange or refund.
If the fault is a result of a manufacturing defect we may offer to carry out the necessary repairs, replace or offer a credit note. If the item is not faulty or is not covered under warranty our returns department will contact you, to advise accordingly.
We aim to process your return one week from receipt, however delays may occur during our busy race season.
We will always work with you on warranty claims, however if you decide to refund or replace the item without authorisation we cannot guarantee that a credit note will be issued and this may result in the item being returned.
If you are unsure and require any assistance, please do not hesitate to contact our technical team for support and guidance.
The Warranty Department are available10:00 am to 15:00 pm Monday to Friday on +44 (0) 1624665646 or info@handhmotorcycles.im